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Concierge Service Recognized Walden’s customer service team was recognized by The Center for Transforming Student Services as a model for other universities.  Walden University was recognized in October for best practices in online student services by The Center for Transforming Student Services. Walden’s online concierge service was highlighted as a model for other institutions to emulate. Online concierges offer technical support in the online learning environment, guidance through the new student orientation, course and assignment scheduling reminders, and personal assistance in working with other university departments. The Center for Transforming Student Services, founded in fall 2005, is a virtual resource for higher education institutions interested in assessing the quality of their student services offered via the Web. |
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